Order Management and Your Orders
What is the Order Management
The process begins at “New” and ends at “Completed”.
When orders come into the backend , there is a ring that notifies you about a new order.
Note: The ring might not be audible the first time an order comes into a new device, but subsequent rings will be audible. Also, for android devices, the ring is audible if the device is awake and the browser is open.
Sample of an Order and its contents
Order number: #R10011673 this number is unique to each order. Please note that this number is not in sequence.
Date and Time
Status: This displays the current status of the order (e.g. “New”).
Customer: This is the name of your customer.
Fulfillment: This can be ‘Pick Up’, ‘Delivery’ or ‘Dine-in’.
Items: this is the number of items purchased (this does not include quantity per item).
Sales Channel: This is the channel the order came from.
Action: Decline or Accept (these are actions that can be performed on the order). The action may differ depending on the status of the order.
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