How to send SMS broadcast to customers

How to send SMS broadcast to customers

What is the CRM feature on Orda?

The CRM is where  all customers information are stored . With the help of CRM, you can constantly keep track of your customers and communicate with them.

CRM also helps you send messages to customers.

How to access the CRM.

  • Sign in to the Orda backend

  • Click on the icon below.


The following information is contained in the CRM 

  • First Name

  • Last Name

  • Email      

  •  Phone Number

  • Total Order - The total number of orders each customer has made.

  • Favorite Dish - The most ordered item

  • Favorite Dish Frequency - The number of times a customer ordered the “Favorite Dish”

  • Subtotal - The total amount spent per customer (excluding charges)

  • First Order Date - The first time each customer ordered

  • Last Order Date - The last time each customer ordered

How to send messages to customers 

Click on “Send Message” at the top right of the CRM page,

You will be required to fill the form below

  • Select the target group of your choice from the dropdown

  • Select the message channel (Email, SMS). Note: The customer’s email may not be available as it was not required during registration.

  • Fill the Headline (topic)

  • Fill the Message 

  • Click “Send Message


Only customers on the CRM will receive the message after these actions have been completed.





    • Related Articles

    • How to Send Messages using the CRM

      Orda CRM, helps you constantly keep track of your customers and communicate with them. Here is how to send a message to your customers using the CRM. Click on “Send Message” at the top right of the CRM page You will be required to fill the form below ...

    • How to See Ordered Items from Customers

      Sample of a Order To see the items ordered by customer, click on the order number and a sidebar will appear. What are the Items on an Order From the sidebar above , you will be able to see the following information about the order; Quantity of each ...

    • How to Confirm Send To Kitchen Connection on Orda Prime

      There are instances where sending to kitchen may not be successful. Confirming your Bluetooth connection will help address this . Please follow these steps Go to settings Select Printers ( Select the printer settings already existing , click on the ...

    • Microsite User Login Flow

      Below is a flowchart that demonstrate the steps customers will take when they login on the Microsite as a new or returning customer.

    • How Does Tipping Feature Works

      What is Tipping Tipping is the act of giving an amount of money to someone who has provided a service , on Orda , your clerks can now get tips Things To note Mobile number for clerk must be valid as the account where monies will be sent to will be ...