Understanding the flow of Orders

Understanding the flow of Orders

How are Orders fulfilled

Orders can be fulfilled from the following medium
  1. Delivery
  2. Dine-In
  3. Pick-up

How does Orders fl​ows

Delivery orders from the Microsite, WebPOS and Mobile APP has the following statuses.
  • Active

  • New

  • Inprogress

  • Shipped

  • Completed


If the order is cancelled or declined, it is displayed in the Declined and Canceled status.


Dine-In and Pick-Up orders from the Microsite, WebPOS and Mobile App have the following statuses.

  • Active

  • New

  • Inprogress

  • Ready

  • Completed


If the order is cancelled or declined, it is displayed in the Declined and Cancelled status.



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