Payments
Q: When a withdrawal request fails... what happens ?
The money gets credited back in your wallet , you can initiate another withdrawal
When trying to create a custom payment, why is an error popping up and how can we resolve it?
Identify the custom payment experiencing the error, share error information with account manager.
When trying to create a custom payment, why is an error popping up and how can we resolve it?
Identify the custom payment experiencing the error, share error information with account manager.
Why is my clerk unable to log out from the terminal and it keeps showing 'No permission'?
Your clerks do not have access to log out. Please enter the Business Owner's PIN and then try logging out again.
I need to update my restaurant details. What steps should I follow?
Navigate to the settings on your backend. Select 'Restaurant Settings,' make the desired changes, and then click 'Save Changes' to apply your modifications.
The backend menu is not appearing on my Android POS. How can I fix this issue?
Firstly, connect to internet , then go to your Login Page on your POS , click on sync info, Make sure all requests shows successful , go back and enter your PIN again.
How to Manage Multiple Locations
To manage multiple location Go to the menu module Click on Locations at the top left Select the locations you want to manage and click apply
How to Replicate Menu/Modifier across Multiple Locations
Follow the steps below to replicate menu/modifiers across multiple locations at anytime. Go to Menu Management Click on Locations at the top of your screen Tick the locations you want to work with and click Apply Select the primary location for ...
How to Create a Corporate Transfer Account
Follow these steps to create a corporate transfer account On your backend, go to Settings Click on "Integrations" Click on "View Payments Integrations" Click on "Add New Payment" Select Instant Transfer (Corporate)" as payment type Fill the form with ...
How To Add Modifier To a Menu
User with the right access control can follow these steps to add modifiers to a menu item. Login to your backend https://africa.restaurant Click on Menu and click on the menu item ( Ie the name of the menu you want to add the modifier to ) On the ...
How to Void A Receipt
Voiding a receipt means you want to completely delete a particular receipt, it requires access rights to perform. there are 2 instances where you can void the receipt. when you use table management and when you do not use table management Follow ...
How Does Tipping Feature Works
What is Tipping Tipping is the act of giving an amount of money to someone who has provided a service , on Orda , your clerks can now get tips Things To note Mobile number for clerk must be valid as the account where monies will be sent to will be ...
How To View VFD Account Numbers
Follow these steps to view your account number From the backend , select Settings Select a Location if you have more than one Select Integration and click on View Payment Integration This opens all payment integrated, click on the instant transfer or ...
How to Update Your Details on the Point-of-sale (POS)
Follow these steps to update your name, phone number or email address on the point-of-sale: Step 1: Log in to the POS terminal using your unique pin Step 2: Click on the icon on the top left of your screen, it will open a drawer. Step 3: Click on the ...
How to Setup Bluetooth Printer
Follow these steps to connect a Bluetooth printer Pair the device and the Printer using Bluetooth On the Orda Prime , Select Settings - Printers - Choose 'Add Printer' On the 'Add Printer', input a name , on the Printer Port , input 001, Select ...
How To Reduce The Spacing On Receipts
Adjustments can be made to the spacing on your receipts, doing this will help safe the amount of papers being utilized Follow these steps to make changes On the Orda Prime , Select Settings - Select Printer Select Configure Bluetooth Settings and ...
How to Confirm Send To Kitchen Connection on Orda Prime
There are instances where sending to kitchen may not be successful. Confirming your Bluetooth connection will help address this . Please follow these steps Go to settings Select Printers ( Select the printer settings already existing , click on the ...
How to Request Wallet Withdrawal
You can request for withdrawal if; Your customers make payments online. You have a positive wallet balance. Your restaurant uses Orda's Payment. You have access to the wallet. Follow these steps to make a withdrawal Go to the ORDA backend Click on ...
How to Perform Manual Syncing of Orders
The below shows transaction that are yet to be synced to the backend. This will affect the sale figures for the day if syncing is not completed. Follow these steps to manually sync orders From the main menu page, click on Transactions Filter for date ...
How to Setup Automated Wallet Payout
Automated payout allows you schedule payout from payments received when customers pay through the integrated payment methods (Mpesa, VFD or card). Follow these steps to schedule your payout Log in to the Orda backend with their credentials. Navigate ...
How to Manage Customer Login Experience on the Microsite
There are two ways customers can login on the Microsite. Login with a pin - This requires customers to create a pin of their choice which will be used to access the Microsite anytime they want to place an order. If they forget their pin, they can ...
Microsite User Login Flow
Below is a flowchart that demonstrate the steps customers will take when they login on the Microsite as a new or returning customer.
How to Generate Tax and Charges Report
This report page puts together all the charges and taxes charged on every transaction within the specified period of time. For a single transaction with multiple charges, each charge is displayed in a separate row. The table has a filter for the ...
How to create an Instant Transfer Account
To create an account, follow these steps; Go to "Settings" Click on the "Integrations" tab Click on the “View Payment Integration”. This opens up the payment integration page which displays all payments created Click on the "Add New Payment" From the ...
How to Update your Payout Account
Follow these steps to update your Payout Account. - On the backend, go to Settings - Click on "Payment Settings" - Fill the Payout information (Account Provider, Account Name and Account Number ) - Click "Save Settings" on the to right corner of your ...
The Various Status Of Purchase Order
The Purchase Order status includes Open Approved Or Rejected Sent Or Canceled Completed Open Purchase Order Once a Purchase Order is generated, it comes with an Open status. Generated PO can only be Approved or Rejected This can be edited by clicking ...
Understanding Inventory Dashboard/Reporting
The inventory dashboard displays three (3) values; Total Inventory Value: this is the total sum of the cost of inventory at hand. this value does not include expired stock. Total Variance Cost: This is the total amount of inventory not accounted for ...
Understanding the Various Status Of Orders
Below gives you a better understanding of the order processes flow , each order status is explained. Active Orders: Active order displays all orders still in progress. New Orders: These are orders that have not been attended to, You can either ...
Managing Dashboard Reports for Multiple Locations
This feature allows you manage reports and dashboard from all your restaurants locations on a single screen. Anyone with the access right can follow these steps. Click on the dropdown, this would show a dropdown listing all locations that you have ...
Understanding the Dashboard
The dashboard shows the summarized order information and can be filtered based on t your preference. Total Sales: This displays the total sales made within the selected time period. Average Order Value: This displays the average amount spent each ...
How to Generate Discount Report
The report provides information on the discount given on transactions within a specified period of time. This report can be filtered based on date and time To select a preferred date Click on the start or end date, it brings out a calendar, Select ...
How to Create Modifiers
Steps to creating new modifier Click on the “Add new” button Clicking on this button opens up a drawer with fields to be updated with the details of the modifier Modifier Name: enter the name of the modifier Required: This shows the term of the ...
Understanding Modifiers
What are Modifiers? Modifiers are items that are assigned to a menu to add more details to an order. How to Access Modifiers The Modifier tab is the second tab on the menu page, to access the modifiers page, click on the modifiers tab. This page ...
Ways To Filters Your Orders
What it Means to Filter Orders Filtering Orders enables you view orders by Channels, Newest to Oldest and Searching. There are 3 ways you can filter. By Channel By Sorting By Searching Filter by Channel This filter allows you to specify different ...
How to Orders from the Microsite
What is the microsite? A microsite is a mini-website that your customers can order from. It functions as an actual website. You can access your Microsite by following these steps Go to Settings Copy the Store URL and paste into a browser this will ...
Managing Multiple Location Orders
What is Multi-Location Feature This feature allows you to manage orders from multiple locations on a single screen. The order management screen has a multi-select dropdown listing the restaurant locations. Managing Multiple Location To manage ...
How to Create WebPos Orders
What is the WebPOS WebPOS is used to create orders on behalf of your customers. These can be WhatsApp or call-in orders. Creating orders here allows the customer to follow the order progress through the text they receive at the different stages of ...
Understanding the flow of Orders
How are Orders fulfilled Orders can be fulfilled from the following medium Delivery Dine-In Pick-up How does Orders flows Delivery orders from the Microsite, WebPOS and Mobile APP has the following statuses. Active New Inprogress Shipped Completed If ...
How to See Ordered Items from Customers
Sample of a Order To see the items ordered by customer, click on the order number and a sidebar will appear. What are the Items on an Order From the sidebar above , you will be able to see the following information about the order; Quantity of each ...
Order Management and Your Orders
What is the Order Management ‘Order Management’ is where you process orders from the Microsite, WebPOS and Omnichannel. The process begins at “New” and ends at “Completed”. When orders come into the backend , there is a ring that notifies you about a ...
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